Privacy Policy

Privacy Policy

At Sarcenet Store, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, create an account, place an order, contact us or otherwise interact with Sarcenet Store.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable electronic communications and privacy regulations.

Information We Collect

Depending on how you interact with our store, we may collect information including:

  • Your name;

  • Email address;

  • Billing and delivery address;

  • Telephone number;

  • Order and purchase information;

  • Account information, where applicable;

  • Payment transaction information;

  • Communications you send to us;

  • Technical information such as your IP address, browser type and device information;

  • Website usage and cookie information, where applicable.

We only collect personal information that is reasonably necessary to provide our products and services, operate our website, process transactions and communicate with our customers.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders;

  • Arrange payment, delivery, returns and refunds;

  • Provide customer support;

  • Communicate important information regarding your purchases;

  • Maintain and improve our website and services;

  • Prevent fraud and protect the security of our website and customers;

  • Comply with legal, accounting and regulatory obligations;

  • Send marketing communications where permitted by law and, where required, with your consent.

Depending on the purpose, our lawful basis for processing your information may include the performance of a contract, compliance with a legal obligation, your consent, or our legitimate interests in operating and protecting Sarcenet Store.

Payment Security

Sarcenet Store does not store your full credit or debit card details on its own systems where payments are processed by a third-party payment provider.

Payment information is securely transmitted to and processed by the payment provider or payment gateway used during checkout.

These providers may process your information in accordance with their own privacy and security policies.

Marketing Communications

We may use your email address to send information about Sarcenet Store products, collections, promotions or other relevant updates where permitted under applicable law.

Where consent is required, we will only send such communications after obtaining your permission.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your orders, payments, deliveries or account.

Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Payment processors;

  • Delivery and logistics providers;

  • Website and eCommerce service providers;

  • Hosting and technology providers;

  • Analytics and security providers;

  • Professional advisers;

  • Government authorities, regulators, courts or law enforcement agencies where required by law.

Third-party providers are only given access to information necessary for the services they provide and are expected to handle personal information securely and in accordance with applicable data protection requirements.

International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate measures to ensure that the transfer complies with applicable UK data protection legislation and that appropriate safeguards are in place where required.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and accounting records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and our legal or operational requirements.

Cookies and Similar Technologies

Sarcenet Store may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use the website and, where permitted, provide analytics or personalised marketing.

Where required by UK law, we will request your consent before placing non-essential cookies or similar tracking technologies on your device.

You may manage your cookie preferences through the options provided on our website or through your browser settings.

Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of your personal information;

  • Request restriction of the processing of your information;

  • Object to certain types of processing;

  • Request the transfer of certain information to you or another organisation;

  • Withdraw your consent where processing is based on consent.

Some of these rights are subject to legal conditions and exceptions.

If you wish to exercise any of your data protection rights, please contact us.

We may need to verify your identity before processing certain requests.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we take appropriate measures to protect your information, no online system or method of electronic transmission can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable legal requirements.

The latest version will always be made available on our website.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how Sarcenet Store handles your personal information, please contact us through the contact details provided on our website.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Sarcenet Store is committed to protecting your personal information, respecting your privacy and providing a secure shopping experience.