Shipping and Delivery Policy

Shipping and Delivery Policy

At Sarcenet Store, we work with carefully selected international suppliers across the United States, Europe and Asia to offer our customers high-quality products at competitive prices.

Depending on the product and fulfilment location, your order may be shipped directly from one of our international suppliers or fulfilment partners to your delivery address.

Delivery Times

Our estimated delivery time is generally between 10 and 25 business days after your order has been processed and dispatched.

Delivery times are estimates and may vary depending on:

  • Your delivery location;

  • The supplier or fulfilment centre;

  • Carrier operations;

  • Customs procedures;

  • Public holidays;

  • Weather conditions;

  • Periods of unusually high demand;

  • Other circumstances outside our reasonable control.

We carefully select suppliers and logistics partners that aim to provide reliable and efficient shipping while maintaining our standards for product quality.

Customs and Import Delays

As some products may be shipped internationally, orders may occasionally be subject to customs processing or inspections when entering the United Kingdom.

Customs procedures may cause additional delays that are outside our direct control.

Where applicable, we will make reasonable efforts to assist you with information regarding the status of your shipment.

Tracking Your Order

Once tracking information becomes available, your tracking number will normally be sent to the email address provided during checkout.

Tracking information is generally available within 5 to 10 business days after your order has been confirmed.

Please note that tracking systems may take additional time to display updates after the tracking number has been issued.

Delayed Orders

If your order has not arrived within the expected delivery period, we recommend checking the tracking information provided to you.

You may also contact the relevant delivery carrier for further information regarding the shipment.

If the carrier is unable to locate your parcel or you are unable to obtain information about your order, please contact Sarcenet Store so that we can investigate the shipment with our supplier and logistics partners.

Lost or Undelivered Orders

If our investigation confirms that your order has been lost or that there is a significant logistical issue preventing delivery, we will provide an appropriate resolution.

Depending on the circumstances, this may include:

  • Sending a replacement product; or

  • Issuing a full refund for the affected order.

Any refund approved by Sarcenet Store will be returned using the original payment method whenever possible.

Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on payment verification, product availability and fulfilment requirements.

You will receive an order confirmation by email once your purchase has been successfully placed.

Multiple Packages

If your order contains more than one product, items may occasionally be shipped separately from different fulfilment centres.

As a result, you may receive more than one package and more than one tracking number for the same order.

This does not result in any additional shipping charge unless clearly stated before completing your purchase.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your delivery address, please contact Sarcenet Store as soon as possible.

Once an order has been dispatched, we may not be able to modify the delivery address.

Contact Us

If you have any questions about the delivery, tracking or status of your order, please contact us using the contact information available on our website.

Sarcenet Store is committed to providing a reliable, transparent and secure shopping experience from the moment you place your order until your purchase reaches your door.